Refund Request Portal
Use this form to document and submit any issues with your order. Our team personally reviews every submission.
1
Find order
2
Report issues
3
Review & submit
Find your order
Enter the email address used when placing your order.
Report issues
Document each issue separately. You can add multiple issues for the same order.
Review & submit
Please review your claim carefully before submitting.
⚠️ By submitting you confirm:
• All information provided is accurate and complete
• Photos show plants exactly as they appeared when the package was first opened
• You understand all refund decisions are made solely at the discretion of Perennialville LLC
• Any variance from our process may result in claim denial
Read full refund policy →
• All information provided is accurate and complete
• Photos show plants exactly as they appeared when the package was first opened
• You understand all refund decisions are made solely at the discretion of Perennialville LLC
• Any variance from our process may result in claim denial
Read full refund policy →
Claim submitted!
We've received your claim and sent a confirmation email to your inbox.
Our team will review your submission within 1–2 business days. All refund decisions are made solely at the discretion of Perennialville LLC based on our published refund policy.
Review our refund policy → ← Back to shop