Everything you need to know about how we get your plants to you safely.
Our organization places immense focus on our packing and fulfillment process. Below you'll find everything you need to know about how we ship, what to expect when your order arrives, and how we handle situations where things don't go as planned.
🌿 We offer free shipping on all orders.
All orders ship via USPS Priority Mail (though we do reserve the right to downgrade to cheaper service) which carries an estimated 2–3 business day transit time. While USPS is highly reliable, transit times are estimates and not guarantees. Factors outside our control such as weather, or other carrier delays can occasionally impact delivery windows.
Orders are processed and prepared for shipment within 1–2 business days of being placed, subject to current availability and seasonal conditions. You will receive a shipping confirmation email with your tracking number once your order has left our facility.
A tracking number is provided via email as soon as your order ships. We encourage you to monitor your tracking information leading up to delivery.
Due to state agricultural regulations governing the interstate shipment of live plant material, we are currently unable to ship to the following states:
We also do not typically ship to Alaska (AK) or Hawaii (HI) due to greater risk of severe quality issues during the longer transit.
Orders placed with a shipping address in these states will be cancelled and refunded. We apologize for the inconvenience and hope to expand our shipping footprint as regulations allow.
If your order has not arrived within 7 days of the ship date, or if you notice unusual gaps in your tracking updates, please reach out to our team right away. We will work directly with USPS to investigate and facilitate delivery.
If your tracking shows delivered but you are unable to locate the package, we ask that you first check any alternate delivery spots. If the package still cannot be located, you will need to work directly with USPS to review and/or file a missing package report. Perennialville is not responsible for issuing refunds for packages that carriers have confirmed as delivered or were lost by the carrier. If Perennialville is refunded for the package by the carrier as a result of a customer-filed claim, we will reimburse funds to the customer.
Because we ship live plants, we are unable to accept returns. All sales are final once an order has shipped.
If there is a problem with your order such as damaged plants, incorrect items, or anything else, please submit a claim through our Claim Portal within 24 hours of the delivery timestamp per the carrier's system. Claims submitted outside this window will be not be considered eligible for any kind of refund, reimbursement or store credit.
Though we are proud to maintain over 95% customer satisfaction rating, we periodically see minor damage such as broken side branches and maimed, wilted or discolored leaves as a result of plant stress during transit inside the light-deprived carton. Please be aware we do not refund for damage unless we deem it detrimental to the plant's long-term success. Perennialville LLC alone reserves the right to make a disposition on refund requests.
Your order will arrive with a QR code that links directly to our Claim Portal. All issues must be reported through the portal within 24 hours of the carrier-confirmed delivery timestamp. When submitting your claim, please include your order number, a description of the issue, and photos where applicable. If on the off chance the QR card is not included in the carton, please navigate to https://perennialville.com/claim-portal.
If you have any questions about your shipment before or after it arrives, don't hesitate to reach out to us at [email protected] or through our Contact Us page. We typically respond within the hour during business hours.